Shipping & Returns
Retail Orders
RATES
W/Compliments currently offers complimentary ground shipping on all domestic orders.
- UPS 2nd Day: $25
- UPS Next Day: $45
PROCESSING
An email confirmation will be sent upon placing your order. Once your order has shipped, you will receive an email with a tracking number.
SHIPPING TIMES
We offer complimentary ground shipping on all domestic orders. Orders to Alaska, Hawaii, Puerto Rico, P.O. box, or rural address are shipped via USPS Priority Mail. Transit time can be 1-5 business days depending on location. Delays may occur due to COVID-19 protocol. We are not responsible for any carrier delays.All orders ship from Raleigh, NC.
Unfortunately, we are unable to deliver to APO/FPO addresses or P.O. Boxes.
INTERNATIONAL
TRACKING
HOLIDAY SHIPPING
DELAYED OR LOST PACKAGES
W/Compliments is not responsible for delayed or lost packages due to force of nature or other uncontrollable events. We are not responsible for any carrier delays. We will do everything we can to assist you in locating any potentially lost package.Orders ship via UPS Ground, unless otherwise specified, and do not require signature for delivery. Since a signature is not required, please make sure your delivery location is secure.
PAYMENT METHODS
We accept Visa, Mastercard, American Express, Discover and PayPal.
RETURNS/EXCHANGES
Any returns must be made within 14 days of delivery. Please click here to start a return.
Return shipping is at the expense of the purchaser and non-refundable.
Any returned item must be unused and in its original retail packaging.
If your return is approved, a refund will be processed once we receive your item and refunded to the original payment method.
Skincare, CBD products and candles are not eligible for return or exchange.
SALE ITEMS ARE FINAL SALE and no refunds are allowed.
QUESTIONS?
Please email us at hello@wcompliments.com and we will respond within 24 hours or sooner.Corporate Orders
Due to the custom, unique nature of corporate orders, processing and shipping times will vary.All sales are final.
Please notify us in writing of any shortages or damages within seven days of receipt.