In our catalog, select the product(s) you’re interested in. Select the color, customization method and quantity for each. If you’d like to order a sample before finalizing your quote, you may choose this option by selecting ‘Request Blank Sample.’

The MOQ varies depending on the product and customization. The MOQs are imposed by our partners.

Yes. The MOQ references the total quantity with a variety of sizes.

Yes. We encourage you to do so if you are not familiar with the product. This will allow you to see the quality, material and fit (if interested in apparel). Samples are not returnable and are billed accordingly.

We accept the file formats .ai and .eps along with jpgs for viewing.  A vectored logo is crucial to ensure the quality of the customization.

For laser engraving, please provide a file that is in black & white. We prefer the logo to be in black on a white background.

Yes. We can print or embroider solid colors. Half tones or gradients are not typically achievable unless a product lends itself to printing in 4CP or dye sublimation. Please see our glossary of terms for more detailed information.

Final pricing depends on a variety of factors: Quantity, customization, special requests (individual drop shipping, etc). For the most accurate pricing, please request a quote on the items you are considering and upload your artwork and branding guidelines (if available).

Pricing is on a sliding scale based on volume. Please reach out if you are interested in a larger volume order that is not listed.

Color options are listed for each product.  If you cannot find the color you are looking for, feel free to contact us and we can suggest other options if needed.

The short answer is yes. But this will vary depending on the item. Let’s discuss your goals!

This depends. If there are limitations or restrictions with customizing a product, we can offer packaging solutions to highlight your brand.

Small font or detailing can pose a challenge depending on the imprint area of the item. We recommend allowing us to review artwork ahead of time to minimize potential challenges in the production phase.

Absolutely. An email proof will be provided once your order is placed.

Yes. We have partnerships with an extensive list of brands and are happy to discuss alternative options if you are in need of a solution not shown on our site.

For samples, we require payment once you approve the sample request. This can be provided by ACH, wire or credit card payment via a secure payment link provided. If you are an existing client, we can add the sample cost plus shipping to your final order.

For customized orders, once we have your approval on the sales order, we provide you with an invoice to be paid within the specified terms. In tandem with this, your order will go through the production process and an e-proof will be provided prior to customization. Terms and conditions are clearly outlined on each sales order and invoice.

We accept ACH/wire transfers or a credit card payment for orders under $10,000. A 3.5% transaction fee will be added to the final invoice for credit card payments.

Production time varies depending on the product. However, most of our items can be produced domestically within 5-10 business days. This may vary during the holiday season. For overseas orders, typically production time is 60-90 days.

We may be able to offer a rush service on select products. Please email us at hello@wcompliments.com to inquire.

Yes. Duties and taxes are billed accordingly.

Yes. Please provide your FedEx or UPS # along with the billing address associated with it. Our partners will often charge a small Third Party Shipper fee to do so.

If your project requires shipping to more than one location, please email us at hello@wcompliments.com for the appropriate drop ship template. There is a drop ship charge plus shipping per location and varies depending on the product(s) selected.

We are not responsible for delayed or lost packages due to forces of nature or other uncontrollable events. We are not responsible for any carrier delays. We will do everything we can to assist you in locating any potentially lost package but ultimately this is the responsibility of the carrier and is beyond our control.

We work with our fulfillment partners to provide the following services: 

• RECEIVING & STORAGE OF INVENTORY 

• KIT ASSEMBLY + PACKAGING

• SHIPPING TO INDIVIDUAL LOCATIONS

• INTERNATIONAL SHIPPING

Due to the custom nature of our products, all sales are final. We require notification in writing of any shortages or damages within three days of receipt. We are not responsible for any discrepancies after this time.

Please click here to read our complete Terms & Conditions.